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Food & Drinks
Fresh & Frozen Goods
Food & Drinks
Fresh & Frozen Goods
Unfortunately we currently do not ship any fresh baked or frozen products. However if you are in the area, you can order for pick up or free local delivery (within 5km of Orangeville, ON, minimum $20 order)!
Yes we do. If you would like your order to be sent to a PO box, we have to send it through Canada Post. We normally do not use Canada Post as we find their service to be slow, compared to our other couriers which provide for quicker delivery directly to your door. Estimated delivery time for orders sent to PO boxes through Canada Post is between 2 -7 business days.
Shipping times depend on your location and shipping method (Standard Shipping or Express Shipping). Please check below to see the average shipping time based on your location. The following shipping times apply to Standard Shipping ($20 Canada-wide or $10 in Ontario):
Ontario: 1 - 3 business days
Quebec: 2 - 4 business days
Nova Scotia: 2 - 4 business days
New Brunswick: 2 - 4 business days
Prince Edward Island: 2 - 4 business days
Newfoundland and Labrador: 3 - 7 business days
Manitoba: 2 - 4 business days
Saskatchewan: 2 - 4 business days
Alberta: 2 - 5 business days
British Columbia: 2 - 7 business days
Yukon: 2 - 7 business days
Northwest Territories: 2 - 7 business days
Nunavut: 2 - 7 business days
Note: These transit times only apply to major cities and the surrounding areas, if you live in a remote location or far away from a major hub, your order could possibly take longer to arrive.
PO Boxes: Orders being shipped to PO boxes have to be sent with Canada Post. We normally do not use Canada Post as we find their service to be slow. Our other couriers provide for quicker delivery directly to your door. Estimated delivery times to PO boxes are 2 - 7 business days.
Orders are shipped the same day if placed before 1 PM on business days. Orders placed after 1 PM will be shipped the next business day. We always try to ship your order out the same day, even if it is placed after 1 PM, however we are limited by the daily pick up times of our couriers.
Transit days do not begin until the day after your order has been picked up by one of our couriers. We are not responsible for any transit delays beyond our control. We always keep our shipping times up-to-date according to current averages we observe.
We offer flat rate shipping, $20 Canada-wide and $10 in Ontario.
The reason why Ontario costs less is because the parcel travels a very small distance, as we are based in Ontario. Therefore the cost of shipping is much lower.
We take great care and pride in packing your orders, ensuring to use plenty of cushioning material to prevent damage to products. We pack your goodies nice and snug to ensure a safe journey to your door. In addition to safely securing your goodies inside the box, we always put fragile stickers on the outside of the parcel.
In the unfortunate event of accidental damage during transit, we request that you take pictures of the damaged item or items and send them to us (email: firstname.lastname@example.org) for review.
Orders are shipped the same day if placed before 1 PM on business days. Orders placed after 1 PM will be shipped the next business day. We always try to ship your order out the same day, even if it is placed after 1 PM, however we are limited by the daily pick up times of our couriers (mid-afternoon).
We ship Canada wide to all provinces/territories. Unfortunately at this time we do not ship outside of Canada, sorry.
During the summer months when temperatures are high enough to melt chocolate, we ensure to take several precautions to minimize the risk of chocolate melting.
We add cold packs to orders that contain chocolate, as well as insulating material to help prevent melting. In addition, during the summer months, we do not ship orders with large amounts of chocolate on Fridays. This is to try to prevent the order from sitting in a hot truck all weekend waiting to be delivered on the following business days.
In very rare situations during extreme heat, chocolate may arrive soft. We recommend putting it in the fridge to help it return to it's original form. As we do as much as we can to prevent this from happening, the chocolate is ultimately shipped at your own risk during the summer months.
99% of our products are imported from and made in the UK. The other 1% includes products that are very popular within the UK, but are not made there.
Yes, if we are able to locate a source for the product and the product meets legal import requirements, we will be able to order it for you. Please contact us (email: email@example.com or phone: (1) 519-942-2300).
We always send our longest best before/expiry dates for all orders. The majority of our products we send have dates exceeding 3+ months away. The products that typically have shorter dates are crisps, they usually have dates ranging from 1 - 3 months away due to their nature. If you are ordering a very large quantity of a particular product that you would like to last for a while, we recommend contacting us just to ensure our dates on hand meet your estimated consumption time.
Best before dates are the recommended date to consume the product to ensure the freshest quality by the manufacturer. This means they can be eaten at your own discretion and risk afterwards, however the quality of the product and nutritional values are not guaranteed.
Expiry dates mean that the product should not be consumed past that date, as it is a possible health hazard. Read more on the Canadian Food Inspection Agency website here: More Information
You may notice that while the UK has many unique products, a lot of their famous brands also produce the same products in North America. The difference is in the recipes and ingredients, resulting in different taste and quality.
The ingredients for products made in the UK are typically sourced from UK farms. As we all know, what we may think of as a standard crop or animal that can be grown or raised around the world, may grow and thrive differently depending on environmental factors. Dairy will taste different depending on the cows diet and lifestyle, while crops can taste different depending on soil composition, air quality and nutrition.
These factors influence the taste of the product, thus producing a strong or noticeable difference in taste and quality.
If you add your favourite products to your wishlist, you will be notified when they are back in stock, low in stock or on sale! Simply log in to your account (or create an account) and you can add a product by clicking your favourite product's corresponding blue heart on the collection page, or by clicking the "Add To Wishlist" button on the product page! Check out the image below if you would like a better illustration:
No, your rewards points will never expire.
Yes we do! We have 2 different tiers for VIP members, including Silver member status and Gold member status. You attain Silver member status once you have earned 1500 points, and you will receive the benefit of earning 1.5x more points going forward. Gold member status is attained once you have earned 4000 points, and you will receive the benefit of earning 2x more points.
Earning rewards is easy! Simply by creating an account with us, you earn 150 points ($5 value). After that, there are multiple ways to begin earning points! This information is available on our Rewards page or on the Rewards tab in the bottom right hand corner of your screen.
Simply visit the Rewards page and select "redeem" for the discount you would like to redeem. You will then be provided with a discount code. Just copy this code and use it at the checkout to redeem your discount 😀.
Our retail store has been open since 2005, in Orangeville, ON, CA.
We are open 7 days a week, our hours are:
Monday to Friday 10am - 6pm
Saturday 10am - 5pm
Sunday 11am - 4pm
Our retail store is located at 88 First Street in Orangeville, ON, CA. Orangeville is a nice, small town with a population of ~33,000. Located 80km northwest of Toronto or 60km from Pearson Airport, it makes for a good day trip outside of the city. We hope you stop by for a visit!