Frequently Asked Questions

Yes, you can! However, please keep in mind that we can only add on to your order if you contact us before your order is packaged. We prepare your order for shipment very quickly, so please contact us as soon as possible if you would like to make an add-on.

Unfortunately we currently do not ship any fresh baked or frozen products. However if you are in the area, you can order for pick up!

Yes, we can ship to PO boxes within Canada! For our US customers, unfortunately we cannot currently ship to PO boxes, sorry.

All orders being sent to PO boxes will be sent through Canada Post, which may possibly be slower than our regular couriers.

We provide you with an estimated delivery date range at the checkout before payment.

Here are the average transit times when sent via Standard Shipping:

Ontario and Quebec: 1 to 4 business days
PEI, Nova Scotia, New Brunswick: 2 to 5 business days
Newfoundland: 3 to 8 business days
Manitoba: 2 to 5 business days
Saskatchewan and Alberta: 2 to 6 business days
British Columbia: 2 to 7 business days
Territories: 5 to 10 business days
United States (lower 48): 2 to 6 business days (customs delays may occur)

PO boxes may take slightly longer, due to Canada Post's service.

We offer low cost fixed rate shipping and free shipping depending on your location. Our base fixed rates start at: $10 in Ontario, $15 in Quebec and $20 across Canada & the USA. We offer half price shipping and free shipping at certain order thresholds depending on your location. Please refer to the announcement bar at the top of the page for more specific details for your location.

*Some exclusions may apply. If you live in a remote, rural, or otherwise not easily accessible location, we may have to ask you for an additional amount to be able to send your order. We try to absorb as much of the cost as we can, however sometimes the shipping costs are too exorbitant depending on your location and the size of box required.

We take great care and pride in packing your orders, ensuring to use plenty of cushioning material to prevent damage to products. We pack your goodies nice and snug to ensure a safe journey to your door. In addition to safely securing your goodies inside the box, we always put fragile stickers on the outside of the parcel.

In the unfortunate event of accidental damage during transit, we request that you take pictures of the damaged item or items and send them to us (email: order@blightys.com) for review.

Your order will be dispatched in enough time to be delivered within the estimated delivery dates you selected at the checkout.

We'll send you a shipping confirmation email with your tracking information once it ships.

We ship across Canada and the contiguous United States.

An ice pack and insulation is automatically added to your cart during our summer months. It is your choice to either keep it in your cart, or remove it. It helps prevent chocolate from melting, however it is not guaranteed to prevent melting entirely. Ultimately, it is out of our control, and chocolate is shipped at your own risk during hot weather. We will not refund you for melted chocolate. It is ordered at your own risk.

It is rare, but definitely possible during the coldest months! Unfortunately we cannot control Canada's chilly climate, and your order may be subject to freezing temperatures during transit. If any item in your order arrives frozen or has been damaged due to freezing temperatures (e.g. pop cans ripping open or bulging areas), we accept no responsibility. All liquids and any items that can be damaged by freezing temperatures are shipped at your own risk. We have no control over Canada's cold temperatures. Thank you for understanding.

No, some products on our website are exclusive to our website, and are not available in our physical store. This may also apply to product inventory levels in some instances.

If you are planning a visit to our in-store location for a specific item, we highly recommend placing an online order for pickup, or calling us ahead of time to make sure our in-store location has the product you are looking for.

99% of our products are imported from the UK. The other 1% includes products that are very popular within the UK, but may originate from another country.  

We will try our best! If we are able to locate a source for the product and the product meets legal import requirements, we will likely be able to order it for you (meat products from the UK are heavily restricted and regulated - especially anything containing beef, which is prohibited). Please contact us (email: order@blightys.com).

Most products, with some exceptions, have a best before date of 2+ months. We do our best to openly display all best before dates of products on our website which are within 4 weeks of their date.

The applicable best before dates are displayed on collection pages, product pages, in your cart and even at the checkout. Our inventory management team is stringent with their date checks, and are excellent at making sure all applicable best before dates are displayed on the applicable products.

Products that do not have a displayed best before date can be expected to have a shelf life of more than 4 weeks. If you have a certain requirement for best before dates, please contact us regarding the specific items you would like to order so we can advise the current dates we have in stock.

Best before dates are the recommended date to consume the product to ensure the freshest quality by the manufacturer. This means they can be eaten at your own discretion and risk afterwards, however the quality of the product and nutritional values are not guaranteed.

Expiry dates mean that the product should not be consumed past that date, as it is a possible health hazard. Read more on the Canadian Food Inspection Agency website here: More Information  

You may notice that while the UK has many unique products, a lot of their famous brands also produce the same products in North America. The difference is in the recipes and ingredients, resulting in different taste and quality. 

The ingredients for products made in the UK are typically sourced from UK farms. As we all know, what we may think of as a standard crop or animal that can be grown or raised around the world, may grow and thrive differently depending on environmental factors. Dairy will taste different depending on the cows diet and lifestyle, while crops can taste different depending on soil composition, air quality and nutrition. 

These factors influence the taste of the product, thus producing a strong or noticeable difference in taste and quality.

If you add your favourite products to your wishlist, you will be notified when they are back in stock, low in stock or on sale.

To add a product to your wishlist, please sign into your account, and you can click the little blue hearts or the "Add to wishlist" button located on your favourite products.

Sorry, unfortunately only 1 discount code can be entered at the checkout at a time.

Our rewards points are for online use only. They can only be redeemed on our website and cannot be redeemed in person. If you'd like to visit our physical store at 88 First Street in Orangeville and plan on redeeming your rewards, please place an order on our website for pick up if you'd like to redeem them.

Yes, if you would like to use your points you need to log in to your account to do so. If you do not have an account and would like to use your points accumulated from previous orders, please create an account using the email address that you have used for your previous purchases. Your points are associated with the email address that you have previously used to checkout.

No, your rewards points will never expire! 😀

Yes we do! We have 2 different tiers for VIP members, including Silver member status and Gold member status. You attain Silver member status once you have earned 1500 points, and you will receive the benefit of earning 1.5x more points going forward. Gold member status is attained once you have earned 4000 points, and you will receive the benefit of earning 2x more points. 

Earning rewards is easy! Simply by creating an account with us, you earn 150 points ($5 value). After that, there are multiple ways to begin earning points! This information is available on our Rewards page or on the Rewards tab in the bottom right hand corner of your screen.

Simply visit the Rewards page and select "redeem" for the discount you would like to redeem. You will then be provided with a discount code. Just copy this code and use it at the checkout to redeem your discount 😀.

We allow all of our customers to collect rewards points whether you have an account or not, so if you ever decide you would like to create an account with us, you will have access to all of your points that you have earned from previous purchases 😀. Please note that any points earned are associated with the email address you have used for your previous purchases.

Our retail store has been open since 2005, in Orangeville, ON, CA.

Our current in-store hours are:

Monday 10am - 4pm
Tuesday 10am - 5pm
Wednesday to Friday 10am - 6pm
Saturday 10am - 5pm
Sunday 11am - 4pm 

Our retail store is located at 88 First Street in Orangeville, ON, CA. Orangeville is a nice small town with a population of ~33,000. Located 80km northwest of Toronto or 60km from Pearson Airport, it makes for a good day trip outside of the city. We hope you stop by for a visit!